Terms and Conditions

v1.0 updated on 17 september 2025

These are the general terms and conditions of Queueless.nl, registered under Chamber of Commerce (KvK) number [insert KvK number], represented by [insert owners/management], the operators of Queueless.nl.

Definitions

Queueless.nl uses certain information about you. How Queueless.nl handles your data can be found in the overview below.

  • Partners: Restaurants, catering companies, event organizers, or other legal entities that are connected with Queueless.nl.

  • Requester(s): Natural persons and/or legal entities interested in using the waitlist services of one of Queueless.nl’s partners.

  • Request – requests: Queue entries or sign-ups submitted by requesters through Queueless.nl and forwarded to the partners.

  • Online platform: The digital environment where users (requesters) and service providers (partners) connect via the Queueless waitlist system.

  • Profile: A page within the Queueless platform containing all relevant business information and contact details of a partner.

  • Consumer: You, as a natural person, who is not acting on behalf of a business or profession.

  • Void: Invalid, an agreement that is considered “not valid.”

  • Cooling-off period: The timeframe within which you can make use of your right of withdrawal.

  • Right of withdrawal: The option to withdraw from the agreement.

  • Withdraw: To undo or cancel the agreement.

  • Offer: A proposal made to you for entering into an agreement.

  • Agreement: An arrangement (contract) between you and Queueless.nl.

Article 1 · General – Applicability

The general terms and conditions of Queueless.nl apply to every quotation, offer, order confirmation, agreement, invoice, and all other legal relationships between you and Queueless.nl, insofar as Queueless.nl has declared these terms and conditions applicable.

  1. These general terms and conditions also apply to any additional and/or subsequent services provided by Queueless.nl.

  2. Deviations from or additions to these general terms and conditions are only valid if expressly confirmed in writing by Queueless.nl.

  3. The general terms and conditions of the other party are expressly not applicable to the agreement between you and Queueless.nl.

  4. If one or more provisions of these general terms and conditions are declared void or invalid at any time, the remaining provisions shall continue to apply in full.

  5. Queueless.nl reserves the right to amend these general terms and conditions.

  6. In the event of any conflict between these general terms and conditions and the agreement between you and Queueless.nl, the provisions of the agreement shall prevail.

Article 2 · The Offer

  1. Queueless.nl is a digital waitlist platform designed to connect demand and supply in the hospitality and events sector. Queueless.nl enables partners (such as restaurants, catering companies, and event organizers) and requesters (guests/users) to connect with each other.

  2. Any offer made by Queueless.nl is non-binding. This means that Queueless.nl may change or amend the offer at any time. If an offer has a limited validity period or if specific conditions apply, this will be explicitly stated in the offer.

  3. An offer is only valid for the services and products described in the agreement and does not apply to future agreements.

  4. The content of the offer consists solely of the services or products as described therein. Any additional or supplementary arrangements are only valid if Queueless.nl has confirmed them in writing.

  5. If an offer contains an error, such as a mistake, typo, programming error, or misprint, Queueless.nl cannot be bound to that offer.

  6. Once the term of a promotion or special offer has expired, Queueless.nl cannot be held to the promotional price or conditions of that offer.

  7. All prices stated in the offer are in euros and may be listed either including or excluding VAT. Queueless.nl will clearly indicate whether VAT is included or excluded.

Article 3 · Formation of the Agreement

  1. The agreement is established at the moment that:

    • You agree orally or in writing to the offer and these general terms and conditions. If you agree orally, you will always receive a confirmation by email.

    • You accept an offer from Queueless.nl via the website or social media.

    • You accept an offer and the general terms and conditions of Queueless.nl through a payment system.

    • You register on the online platform of Queueless.nl.

  2. Queueless.nl has a purely facilitating role. Queueless.nl is not responsible for the actions or omissions of a partner (such as a restaurant, catering company, or event organizer) and/or requester (guest or user).

  3. Queueless.nl is not a party to any agreement that may arise between a partner and a requester.

  4. Queueless.nl bears no responsibility for the obligations between partner and requester, including, but not limited to: fulfilling payment obligations.

Article 4 · Services and products

  1. All offers contain a complete and accurate description of the services and/or products provided.

  2. You are responsible for providing all information necessary for the execution of the agreement in a timely and complete manner. If required, Queueless.nl may request additional information from you in order to ensure correct and complete information.

  3. Queueless.nl reserves the right to refuse participants (such as restaurants, catering providers, or event organizers) access to the online platform.

  4. Queueless.nl reserves the right to modify or update the online platform at any time.

  5. By entering into the agreement and registering on the Queueless.nl platform, an obligation of effort is created for Queueless.nl. Queueless.nl will always apply its knowledge, experience, and expertise to deliver the best possible result. However, Queueless.nl cannot guarantee that you will achieve a specific (business) outcome.

Article 5 · Communication

  1. You agree that communication may take place through the communication channels commonly used at that time. This primarily includes internet-based channels such as email, the Queueless.nl platform, online programs, social media apps, and other collaboration tools, whenever necessary for the proper execution of the agreement.

  2. Queueless.nl will always ensure a secure internet connection.

  3. Queueless.nl may make use of your company details (such as your name, logo, or business-related materials) to be displayed on the website or platform. This will always be done in consultation with you and with your approval, in the form of a license agreement.

Article 6 · Third Parties

  1. Queueless.nl reserves the right to have certain tasks carried out by third parties. Queueless.nl will only do this when necessary for the proper execution of the agreement.

  2. Queueless.nl will only engage third parties after consultation with you and with your consent.

Article 7 · Payments

  1. Once you have entered into the agreement and/or accepted the quotation and/or purchased an online service or product, the payment obligation applies.

  2. Purchases made via the website are processed through an automated payment system.

  3. You will receive an invoice for your purchase at the email address you provided.

  4. Any objections regarding the invoice amount must be submitted in writing to Queueless.nl within 7 days. However, this does not suspend your payment obligation.

  5. If Queueless.nl has not received payment on time, a payment reminder will be sent. You will then be required to settle the outstanding amount within 14 days from the date of the reminder.

  6. In some cases, Queueless.nl may require a deposit.

  7. Certain services or products may be paid for in installments. Queueless.nl may set conditions for such installment payments.

Article 8 · Cancellation

  1. Queueless.nl will inform you as soon as possible in the event of cancellation of the agreement.

  2. In case of cancellation by Queueless.nl, you are entitled to a refund of any amounts already paid. However, you cannot claim any damages or additional compensation.

  3. Queueless.nl reserves the right to engage third parties for certain tasks if necessary for the proper execution of the agreement.

  4. Queueless.nl will only engage third parties after consultation with you and with your consent.

Article 9 · Termination

  1. The agreement between you and Queueless.nl may be terminated in writing at any time. You may (temporarily) delete your account.

  2. Queueless.nl reserves the right to terminate the agreement immediately. Queueless.nl is not liable for any damages resulting from termination by Queueless.nl.

Article 10 · Liability

  1. Queueless.nl accepts no liability for any damages whatsoever. The liability of Queueless.nl is expressly excluded, unless direct damages result from intent or gross negligence on the part of Queueless.nl.

  2. If, despite paragraph 1, Queueless.nl is held liable for any damage incurred, such liability shall be limited to the amount covered by Queueless.nl’s insurance policy. Queueless.nl is never liable for indirect damages.

  3. The requester or partner indemnifies Queueless.nl against all third-party claims and shall fully compensate Queueless.nl to the extent permitted by law.

Article 11 · Complaints Procedure

  1. Queueless.nl makes every effort to prevent complaints. If, despite these efforts, a complaint arises regarding the execution of the agreement, you must report it immediately via email to kevin@queueless.nl. A complaint must be submitted by email no later than 14 days after it has arisen.

  2. If your complaint is justified, Queueless.nl will make every effort to resolve it to the best of its ability.

  3. Complaints do not entitle you to suspend payment.

  4. If you fail to meet the reporting obligation and/or do not properly submit your complaint to Queueless.nl, thereby preventing Queueless.nl from being given the opportunity to remedy the shortcoming, your right to compensation may lapse.

Article 12 · Right of Withdrawal and Cooling-Off Period

  1. As a consumer, you have a 14-day cooling-off period.

  2. For services: This 14-day period starts on the day you enter into the agreement with Queueless.nl.

    For products: The 14-day period begins on the day you receive the product.

  3. To withdraw, you must notify Queueless.nl within 14 days by sending the completed model withdrawal form (Annex I) to hello@queueless.nl. The model form can also be found on the website.

  4. After 14 days, the purchase becomes binding.

  5. If you make use of the cooling-off period:

    • For services, any amounts paid will be refunded within 14 days after proper withdrawal.

    • For products, the return shipping costs are at your own expense. Products must be returned unused and in their original condition and packaging. After receipt of the return, you will receive confirmation, and the purchase amount will be refunded within 14 days.

  6. During the cooling-off period, you may handle and examine a product to establish its nature and characteristics, provided this is done with care. You are liable for any decrease in value caused by improper handling.

  7. In certain cases, Queueless.nl may exclude the statutory cooling-off period (art. 6:230p BW).

  8. The statutory cooling-off period does not apply to agreements for the provision of services if:

    • Performance of the service has begun with your express prior consent, and

    • You have declared that you waive the right of withdrawal once Queueless.nl has fulfilled the agreement.

  9. The statutory cooling-off period also does not apply to digital/online services such as access to the Queueless platform. Once you have been granted access to the online platform or service, you can no longer make use of the statutory cooling-off period. By purchasing an online service, you explicitly waive this right.

Article 13 · Warrantee

  1. Queueless.nl does not guarantee that you will achieve a specific (business) result from the use of its services or platform.

  2. For physical products sold by Queueless.nl, the statutory warranty applies: a product must meet what you may reasonably expect from it. If a product is defective, you are entitled to repair, replacement, or—if repair or replacement is not possible—refund, in accordance with consumer law.

Article 14 · Privacy

  1. Both you and Queueless.nl are obliged to maintain confidentiality regarding everything that is discussed and shared during, as well as after, the execution of the agreement. Any information shared by Queueless.nl will always be treated as confidential.

  2. Personal data known to Queueless.nl will be handled carefully and confidentially. You can read more about this in the Privacy Statement of Queueless.nl, which can be found at www.queueless.nl.

Article 15 · Disputes

  1. A dispute exists only if you or Queueless.nl declare it as such.

  2. Queueless.nl assumes that disputes will not arise. Should a dispute nevertheless occur, both parties are expected to make reasonable efforts to resolve it together through mutual consultation. If this proves impossible, either party may submit the dispute to the courts.

  3. The competent court in the district where Queueless.nl is registered has exclusive jurisdiction to hear disputes. However, Queueless.nl reserves the right to submit the dispute to another competent court.

  4. Dutch law applies to the agreement and to these general terms and conditions, even if you are a foreign customer.

Annex 1 · Model Withdrawal Form

TO:
Queueless.nl
Koraalzwamplantsoen 24
3451HK Utrecht

I hereby withdraw from the agreement:

  • Order placed on:

  • Order received on:

  • Product/Service concerned:

Name:
Address:
Postal code:
City:

Date of signature:

Signature:

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